Throughout the 21 years that Alpha Bank Albania operates in the Albanian market, the focus has always been on the client, creating constantly favorable offers and products for them and serving them with quality and integrity.
To be as close as possible to the customer 24 hours a day 7 days a week, the bank has created Alpha Bot, the virtual assistant, which is a novelty in the banking sector in Albania. Alpha Bot is an integrated part of the Facebook platform and responds in real time to customer information requests that are interested in the Inbox of the Bank's official Facebook page. But not just so ...
Alpha Bot can also make real-time weather forecast depending on client's location, show daylight saving time, branch locations, ATMs, POS terminal network, and many other valuable information about customers and also, based on the conversation history with clients, suggests to them the most appropriate financial product for them.
To provide maximum support for cases where customers have more specific requirements, they can at any time request the continuation of communication with the bank's staff.
Alpha Bank Albania has been operating in Albania since 1998 and offers a wide range of products and services to individuals, businesses and corporations through a broader network of branches and alternative channels such as ATM, web and mobile banking, as well as 1,100 points of Card Payment (POS).
